THE CHANGE LEADER

Category: Students and Enrollment Management

Changing Higher Ed podcast 324 with host Dr. Drumm McNaughton and guest Mike McGetrick | Why Is Enrollment Falling Short When Admissions and Marketing Are Both Doing Their Jobs?

Why Is Enrollment Falling Short When Admissions and Marketing Are Both Doing Their Jobs?:

Changing Higher Ed podcast 324 with host Dr. Drumm McNaughton and guest Mike McGetrick

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Mike McGetrick, Vice President at Jenzabar, where he heads up Spark451, the enrollment marketing firm he co-founded. Part two of their two-part conversation moves from branding into enrollment marketing, examining why institutions load their budgets at the top of the funnel while families deliberate after the acceptance letter arrives.

What you’ll gain from listening to this podcast:

✓ The Brochure Nobody Opened: What parents told Spark451 focus groups about when their student started reading.

✓ Melt Reclassified: The mechanism now driving summer melt, and who you are actually competing against in June.

✓ The Deposit Window: What holds a committed student against a better offer from a more desired school.

✓ The Stealth Applicant: Who is really receiving

Motivated Students Still Drop Out - Using AI Behavioral Signals to Intervene Before Disengagement Becomes Attrition | Changing Higher Ed Podcast 319 with Raz Dar

Motivated Students Still Drop Out: Using AI Behavioral Signals to Intervene Before Disengagement Becomes Attrition:

Changing Higher Ed podcast 319 with host Dr. Drumm McNaughton and guest Raz Dar

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Raz Dar, CEO of Elvee, whose work with U.S. colleges centers on reading behavioral data for early signals of student disengagement. The discussion draws on Elvee’s survey of 1,050 U.S. college students, which found that 86% start college highly motivated, yet 42% came close to dropping out at some point and only 17% of struggling students ever request help. The conversation reframes attrition as a detection failure rather than a motivation deficit.

What you’ll gain from listening to this podcast:

✓ Detection Timing: Why grades and attendance flag struggling students only after many are already halfway out the door, and how behavioral signals like study time, login frequency, and forum participation surface risk before exam period.

✓ The

Changing Higher Ed Podcast 309-Dr. Drumm McNaughton and Dr. Shaun Carver- International Enrollment Strategy: Taking Higher Education to the World

Take the University to the World: A New International Enrollment Strategy for Regional and Private Colleges:

Changing Higher Ed podcast 309 with host Dr. Drumm McNaughton and guest Dr. Shaun Carver

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Dr. Shaun Carver, Executive Director of UC Berkeley’s International House, about the structural shift reshaping international student enrollment and what it means for U.S. institutions.

While national enrollment numbers suggest stability, the reality is far more uneven. Top-tier institutions continue to attract international students, while regional and private institutions are seeing declines driven by visa restrictions, global competition, and changing perceptions of the United States as a destination.

What you’ll gain from listening to this podcast:

✓ Enrollment Reality: Why international enrollment trends are diverging sharply between top-tier and regional institutions

✓ Decision Drivers: How brand strength and perceived welcome are shaping student and family choices

✓ Undergraduate Risk: Why undergraduate international enrollment is more exposed than graduate

Changing Higher Ed Podcast 298 The Data Exists, You're Just Not Using It — Tracking Stop-Outs, Transfers, and ROI Across the Full Student Journey -Dr. Drumm McNaughton and Melba Amissi - National Student Clearinghouse

The Data Exists, You’re Just Not Using It — Tracking Stop-Outs, Transfers, and ROI Across the Full Student Journey:

Changing Higher Ed podcast 298 with host Dr. Drumm McNaughton and guest Melba Amissi

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Melba Amissi, Chief Customer and Operations Officer at the National Student Clearinghouse, about why the data institutions need to prove their value, recapture stop-outs, and respond to mounting accountability pressure already exists — and why most leaders aren’t using it. Drawing on a career in financial services, fraud analytics, and operational transformation, Amissi brings an outsider’s perspective to higher ed’s most urgent challenges, including rising costs, non-linear student pathways, workforce alignment, and the growing demand for measurable ROI.

What you’ll gain from listening to this podcast:

✓ Data You Already Have: How the Clearinghouse’s cross-institutional data can drive benchmarking, pathway analysis, and strategic planning.

✓ The 42 Million Stop-Out Opportunity: Why the massive some-college-no-credential population demands flexible pathways,

Changing Higher Ed podcast 296- Dr. Drumm McNaughton and Jeff Meade Using Entrepreneurship to Redesign the College Operating Model

How Paul Quinn College Uses Entrepreneurship to Reduce Costs, Improve Workforce Readiness, and Graduate Students with Little to No Debt:

Changing Higher Ed podcast 296 with host Dr. Drumm McNaughton and guest Jeff Meade

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Jeff Meade, Founding Director of the Every Quinnite is an Entrepreneur program at Paul Quinn College, about how the institution uses entrepreneurship as an operating model that changes cost structure, student engagement, retention, and workforce readiness.

Rather than treating entrepreneurship as a business major or elective, Paul Quinn embeds it into campus work, corporate partnerships, freshman onboarding, and the curriculum itself—creating a model that addresses multiple institutional challenges at the same time.

What you’ll gain from listening to this podcast:

✓ Operating Model Insight: How entrepreneurship can function as an institutional design, not an academic program.

✓ Cost Structure Strategy: How campus work can reduce staffing pressure while improving student engagement.

✓ Workforce Pipeline: How corporate partners become

Changing Higher Ed Podcast 293 - The Case for a Chief Enrollment Management Officer—The Strategic Risk of Treating Enrollment as Everyone’s Job with Dr. Drumm McNaughton and Dr. Dan Predoehl

The Case for a Chief Enrollment Management Officer—The Strategic Risk of Treating Enrollment as Everyone’s Job:

Changing Higher Ed podcast 293 with host Dr. Drumm McNaughton and guest Dr. Dan Predoehl

Enrollment pressure in higher education is structural, not cyclical. Demographic contraction, shifting student expectations, workforce alignment demands, and persistent fiscal stress have exposed a leadership gap many institutions have avoided naming. Enrollment is routinely treated as a shared responsibility spread across admissions, marketing, student services, and academics, yet rarely is a single executive accountable for whether the system works. The case for a Chief Enrollment Management Officer draws on the perspective of Dr. Dan Predoehl, assistant dean of Extended Learning and director of the Emeritus Institute at Saddleback College. Dr. Predoehl brings more than 20 years of experience across enrollment management, academic administration, and student services in both two-year and four-year institutions. His work focuses on holistic enrollment management and the Chief Enrollment Management Officer role as a cabinet-level function

Changing Higher Ed podcast 287 | How Leaders Can Reclaim the Narratives About Higher Education and Rebuild Public Trust | With host Dr. Drumm McNaughton and guest Peter Murphy Lewis

How Leaders Can Reclaim the Narrative About Higher Education and Rebuild Public Trust:

Changing Higher Ed Podcast 287 with host Dr. Drumm McNaughton and guest Peter Murphy Lewis

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Peter Murphy Lewis, CNN political analyst, filmmaker, and director of People Worth Caring About. The conversation focuses on how institutions can counter distorted public narratives by using clear, human-centered stories that show the real work happening on campuses.

What you’ll gain from listening to this podcast:

✓ Why public narratives about higher education have drifted from campus reality.

✓ How political rhetoric and social media amplify misconceptions.

✓ Why families and communities trust stories from students and faculty more than institutional messaging.

✓ How to use short-form storytelling to reach parents, legislators, alumni, and prospective students.

✓ How the CARE model (Confront, Amplify, Reshape, Evergreen) helps institutions communicate with consistency.

✓ Why one authentic story can be reframed

How CUNY’s Holistic Enrollment Strategy and Management Approach Is Filling the Enrollment Pipeline | Changing Higher Ed podcast 281 with host Dr. Drumm McNaughton and guest Dr. Colleen Leigh

How CUNY’s Holistic Enrollment Strategy and Management Approach Is Filling the Enrollment Pipeline:

Changing Higher Ed podcast 281 with host Dr. Drumm McNaughton and guest Dr. Colleen Leigh

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Dr. Colleen Leigh, Assistant Dean of Enrollment Management and Student Success at CUNY’s Craig Newmark Graduate School of Journalism, about how higher education can evolve to truly center student success—from enrollment to graduation and beyond.

The discussion reveals how CUNY Journalism’s holistic enrollment strategy and management model integrates admissions, student services, career development, and alumni engagement into one cohesive system that continually strengthens the enrollment pipeline.

What you’ll gain from listening:

✓ How a holistic enrollment strategy builds continuity between recruitment, retention, and alumni success.

✓ Why empathy and equity are essential leadership tools during institutional change.

✓ How data-informed, equity-driven decision-making shapes student outcomes.

✓ How shared accountability improves student belonging and retention.

✓ Lessons from CUNY’s

Cover Image- Changing Higher Ed podcast 276 with host Dr. Drumm McNaughton and guest Dr. Emily Chase Coleman | Enrollment Analytics: Using Data Modeling to Improve Student Recruitment, Retention, Budgeting, and Planning

Enrollment Analytics: Using Data Modeling to Improve Student Recruitment, Retention, Budgeting, and Planning:

Changing Higher Ed podcast 276 with host Dr. Drumm McNaughton and guest Dr. Emily Chase Coleman

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Dr. Emily Chase Coleman, co-founder and CEO of HAI Analytics. Their conversation explores how enrollment analytics and data modeling reshape how institutions approach student recruitment, retention, budgeting, and strategic planning.

What you’ll gain from listening to this podcast:

✓ Recruitment Clarity: How enrollment analytics identifies which students are most likely to enroll and persist.

✓ Financial Aid Strategy: Why presidents and boards must stop purging aid data and how financial aid modeling prevents wasted resources.

✓ Retention Focus: How student retention analytics strengthens both short- and long-term stability.

✓ Budget Alignment: How faulty enrollment forecasts undermine budgets and why boards must tie projections to reality.

✓ Strategic Planning Insight: Why leaders need to use enrollment analytics as a

Changing Higher Ed Podcast 275 Cover Image- International Student Recruiting in Higher Education 23 Touchpoints, Visa Barriers, and Retention Risks for Boards with Dr. Drumm McNaughton and Dr. Roger Douglas

International Student Recruiting in Higher Education—23 Touchpoints, Visa Barriers, and Retention Risks for Boards:

Changing Higher Ed podcast 275 with host Dr. Drumm McNaughton and guest Dr. Roger Douglas

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Dr. Roger Douglas, Dean for International Programs and Development at St. Martin’s University. The discussion focuses on how international student recruiting is changing and what higher education leaders must do to adapt.

What you’ll gain from listening to this podcast:

✓ 23 Touchpoints Reality: Why international recruitment now takes 23 structured touchpoints with students and families before they commit.

✓ First-Offer Advantage: How graduate students often choose the first university to deliver an admissions decision and aid package.

✓ Safety and Visa Concerns: What families are asking about U.S. safety and how visa backlogs are reshaping decisions.

✓ Retention That Matters: Why programs like host family placements, faculty check-ins, and cultural immersion are as critical as recruitment.

Changing Higher Ed podcast 274 - Enrollment Management Solutions for Higher Education Leaders in the enrollment cliff era-with bob massa and bill conley

Enrollment Management Solutions: Guiding Presidents and Boards Through the Enrollment Cliff Era:

Changing Higher Ed podcast 274 with host Dr. Drumm McNaughton and guests Bob Massa and Bill Conley

In this episode of Changing Higher Ed, Dr. Drumm McNaughton continues his conversation with Bill Conley and Bob Massa of Enrollment Intelligence Now, turning from the challenges of the enrollment cliff to the solutions presidents and boards need to strengthen enrollment management.

What you’ll gain from listening to this podcast:

✓ Setting realistic enrollment goals using three to five years of funnel data

✓ How dashboards and real-time monitoring prevent last-minute enrollment surprises

✓ Why inflated projections undermine trust with CFOs and boards

✓ Building credibility through authentic student and alumni voices

✓ The role of mission-driven messaging in countering misinformation

✓ How to balance technology and AI with hospitality and personal engagement

✓ Risk planning strategies to prepare for revenue shocks and enrollment volatility

✓ Opportunities and risks in

Changing Higher Ed podcast 273-Beyond the Headlines: Reframing Enrollment Management in the Enrollment Cliff Era with guests Bob Massa and Bill Conley

Beyond the Headlines: Enrollment Management as Higher Ed’s Strategic Fulcrum in the Enrollment Cliff Era:

Changing Higher Ed podcast 273 with host Dr. Drumm McNaughton and guests Bill Conley and Bob Massa

In this episode of Changing Higher Ed®, Dr. Drumm McNaughton talks with Bill Conley and Bob Massa, Co-Founders of Enrollment Intelligence Now, about how enrollment management has become higher education’s strategic fulcrum in the enrollment cliff era.

What you’ll gain from listening to this podcast:

✓ Why enrollment management is no longer just admissions and aid but the accountability system that links promises to student success and institutional viability.

✓ How shrinking pipelines, declining college-going rates, and discounting pressures are eroding financial stability.

✓ The growing influence of alternative credentials, nontraditional providers, and political mandates on enrollment strategy.

✓ Lessons from the origins of enrollment management in the 1970s and how its role has expanded across the institution.

✓ Insights from decades of leadership experience on balancing mission, market realities,

Changing Higher Ed Podcast 270 Cover Image | First-Gen and Low SES Student Success Strategies That Work: A Scalable Regional Model with host Dr. Drumm McNaughton and guest Earl Martin Phalen

First-Gen and Low SES Student Success Strategies That Work: A Scalable Regional Model:

Changing Higher Ed podcast 270 with host Dr. Drumm McNaughton and guest Earl Martin Phalen

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Earl Martin Phalen, President and CEO of Great Jobs KC, about a scalable approach to improving outcomes for first-generation and low SES students—from high school through college and into the workforce.

Phalen outlines how Great Jobs KC collaborates with 24 colleges, 150+ employers, and regional partners to provide $50,000 in funding per student along with wraparound support, career coaching, and job placement. Their model shows how long-term advising, scholar advocates, and employer-aligned programs can dramatically improve retention, graduation, and career outcomes.

What you’ll learn from this episode:

✓ Regional Model in Action: How Great Jobs KC coordinates with colleges, employers, and K–12 to serve thousands of students.

✓ Support That Sticks: The role of success coaches and scholar

Changing Higher Ed Podcast episode 167 featuring Drumm McNaughton and Ashish Fernando - Using AI in Higher Education Enrollment to Improve Fit, Speed, and Student Satisfaction

Using AI in Higher Education Enrollment to Improve Fit, Speed, and Student Satisfaction:

Changing Higher Ed podcast 267 with host Dr. Drumm McNaughton and guest Ashish Fernando

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Ashish Fernando, founder and CEO of EDMO and iSchoolConnect, about how institutions are using AI to redesign admissions and enrollment processes. Drawing on examples from Western Governors University, Franklin University, and others, they discuss how AI helps improve student fit, speed up decision-making, and support staff without replacing them.

What you’ll gain from listening to this podcast:

✓ Enrollment Redesign: Why fixing admissions workflows must come before automation.

✓ Strategic Use of AI: How institutions are using real-time decision engines and chatbots to reduce lag and melt.

✓ Human + Tech: Balancing automation with counseling and personal support.

✓ Real-World Examples: Implementation insights from WGU, Franklin, NYU, and National University.

✓ Institutional Fit: How AI can help prioritize

Changing Higher Ed podcast 266 - How Utah State Is Using a Connected Campus to Boost Student Engagement and Persistence with host Dr. Drumm McNaughton and guest Rene Eborn

How Utah State Built a Connected Campus That Boosts Retention, Equity, and Student Support at Scale:

Changing Higher Ed podcast 266 with host Dr. Drumm McNaughton and guest Rene Eborn

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Rene Eborn, Associate Vice President of Strategic Initiatives and Deputy of Digital Transformation at Utah State University. The discussion focuses on how USU built a connected campus by integrating advising, communications, and academic systems into a single platform—improving access, coordination, and student support without overhauling core infrastructure.

Drawing from four years of development and implementation, Eborn outlines how USU’s strategy allows faculty, staff, and students to share real-time data and take timely action. The platform supports underserved student populations, provides early alerts, and offers a mobile-first experience to streamline every stage of the student journey—from course planning to financial aid to peer support.

What you’ll gain from listening to this podcast:

✓ Digital Infrastructure Strategy: How USU integrated

Adult Learner Enrollment to Completion via Partnerships Changing Higher Ed podcast episode 265 Strategies to Help Adult Learners Re-Enroll and Graduate - featuring Drumm McNaughton and Malik Brown

How Cross-Sector Partnerships Help Adult Learners Return, Persist, and Complete Their Degrees:

Changing Higher Ed podcast 265 with host Dr. Drumm McNaughton and guest Malik Brown

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Malik Brown, President and CEO of Graduate Philadelphia, a nonprofit helping adult learners return to college and complete their degrees. The conversation focuses on practical strategies for improving re-enrollment and graduation rates among adult students who previously stopped out.

What you’ll gain from listening to this podcast:

✓ Enrollment Strategies: What actually works to bring adult learners back into degree programs.

✓ Policy Considerations: The systemic issues and funding barriers affecting adult learner re-engagement.

✓ Outreach That Connects: Why traditional marketing misses the mark—and what to do instead.

✓ Institutional Roles: How higher ed leaders can better support stopouts without overwhelming resources.

✓ Program Design: Rethinking degree pathways to align with adult students’ goals and constraints.

✓ Community

Changing Higher Ed podcast 251 - Enrollment Marketing Strategy: How to Attract Students and Align Programs with Max DesMarais

Enrollment Marketing Strategy: How to Attract Students and Align Programs:

Changing Higher Ed podcast 251 with host Dr. Drumm McNaughton and guest Max DesMarais

In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Max DesMarais, CEO of digital marketing agency Vital, about how colleges and universities can strengthen their enrollment marketing strategy to reach the right students, improve program visibility, and align offerings with actual market demand.

Max outlines how institutions can use research, content, and full-funnel marketing to adapt in an increasingly competitive landscape where rising ad costs and shrinking enrollment pools demand smarter, not just more, marketing.

What you’ll gain from listening to this podcast:

✓ Enrollment Marketing Strategy – How to build and execute full-funnel campaigns that reduce costs and increase applications

✓ Program Differentiation – Why clear messaging and student-centric content drive engagement

✓ Research-Driven Planning – How to validate program demand before launching new degrees or

The Hidden Enrollment Market in Workforce Education - Changing Higher Ed Podcast 249 with host Dr. Drumm McNaughton and guest Alana Rose

The Hidden Enrollment Market in Workforce Education:

Changing Higher Ed podcast 249 with host Dr. Drumm McNaughton and guest Alana Rose

There are 41.5 million Americans who left college without earning a degree—but many would return if given the right opportunity. In this episode of Changing Higher Ed, Dr. Drumm McNaughton speaks with Alana Rose, Vice President of Academic Networks at InStride, about how workforce education and employer-funded education can unlock new enrollment opportunities for higher education institutions.

What You’ll Gain from Listening to This Podcast:

✓ Workforce Education Advantage: How employer-funded programs create a sustainable enrollment pipeline.

✓ Corporate Partnerships: Why aligning academic programs with workforce needs benefits institutions, students, and employers.

✓ Non-Traditional Student Success: Strategies to improve access, support, and retention for adult learners.

✓ Skills Alignment: The key technical, business, and durable skills employers are demanding today.

✓ Higher Ed Leadership Strategies: Three essential takeaways for university

Changing Higher Ed podcast 244 New College Programs that Build Enrollment with guest Dr. Teri Reed

Keys to Launching New College Programs that Build Enrollment:

Changing Higher Ed podcast 244 with host Dr. Drumm McNaughton and guest Dr. Teri Reed

In this episode of Changing Higher Ed, Drumm speaks with Dr. Teri Reed, inaugural director of the University of Oklahoma Polytechnic Institute (UOPI) at OU Tulsa. The discussion explores how UOPI successfully launched new academic programs by flipping traditional mindsets – designing programs to be “student ready” rather than expecting students to be “college ready.” This innovative approach, combined with strategic industry partnerships including Google, has created a new model for building enrollment in high-demand fields like cybersecurity and artificial intelligence.

What you’ll gain from listening to this podcast:

✓ Program Innovation: Learn how to design “student ready” programs that attract enrollment while maintaining academic rigor.

✓ Industry Integration: Understand strategies for embedding industry certifications and real-world expertise into curriculum design.

✓ Faculty Excellence: Master innovative recruitment approaches that ensure

Changing Higher Ed podcast 243 with Drumm McNaughton and Scott Marshall | How Semester at Sea Improves Student Outcomes and Boosts Institutional Success

How Semester at Sea Improves Student Outcomes and Boosts Institutional Success:

Changing Higher Ed podcast 243 with host Dr.s Drumm McNaughton and guest Scott Marshall

In this episode of Changing Higher Ed, Drumm speaks with Scott Marshall, President and CEO of the Institute for Shipboard Education, about how Semester at Sea transforms students’ lives and enhances institutional outcomes through innovative study abroad programming.

What you’ll gain from listening to this podcast:

✓ Study Abroad Impact: Discover how study abroad programs increase graduation rates and improve student GPAs.

✓ Global Learning Model: Learn about Semester at Sea’s unique approach to visiting 10 countries while earning 12-15 credits.

✓ Institutional Benefits: Understand how study abroad programs enhance retention rates and long-term university outcomes.

✓ Revenue Enhancement: Learn why study abroad offices should be viewed as revenue supporters rather than cost centers.

✓ Innovation Insights: Explore upcoming initiatives like AI floating labs and partnerships with industry leaders.

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